How Live Chat Can Skyrocket Your Website Sales

By April 2, 2019 Website

How Live Chat Can Skyrocket Your Website Sales

facebook messenger on website

Have you been on a website, recently, and noticed that little tab on the bottom right? The answer is most probably yes, because, live chat can be found on the majority of websites now.

But why? How can live chat help more than just a contact page?

Well, live chat makes things seem much more simple for website visitors. It also works just like social media messaging – convenient and less hassle.

The world we live in now is a fast paced one. We want answers instantly – and by adding a live chat software to your website, you can do just that!

zendesk chat on website

How does it work?

Once you’ve got past the technical side of adding the feature to your website, it’s then really simple to use.

If you use the Facebook Messenger chat for your website, then messages will come straight to your phone via the Messenger app. Another platform we recommend is Zendesk chat. This works in a similar way, by accessing the Zendesk chat portal.


What happens if I’m not online?

When running a business, you can’t exactly be on hand 24 hours of the day. But, don’t worry. If you aren’t online, a website visitor can use the live chat to leave you a message. This message will then be sent to your email address.

Then, once you have a moment, you can email the website visitor back and answer any questions they may have.

We recommend trying to respond as soon as possible, while the lead is hot!


How do I install Live Chat?

If you want to use Facebook Messenger on your website, then follow the instructions here. Or, if you want to try Zendesk, you can do so by visiting their website here.

If you need help installing a live chat platform to your website, we can help. Message our team and we can have it up and running for you within 48 hours.

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